Refund Policy

You can cancel from Billing at any time. Cancelling stops the next charge; your plan stays active until the end of the period you have already paid for, and your locations keep working until then.

Monthly plan fees for a period that has started are not automatically refunded when you cancel. If Mazuly has not worked as described, or you were charged in error, email hello@mazuly.com within 14 days of the charge and we will review it and reply. Refunds we agree to are returned to the original payment method through Stripe.

Top-up credits that have been used are not refundable. Unused top-up credits never expire, so they stay available for as long as your account exists.

Nothing here reduces the rights consumer protection law gives you where you live. See the Terms of Service for how plans and credits work.