The arrangement was beautiful and ready exactly when promised.
All Growth Engines
Growth Engine
Automatic Google review replies, written by AI in your voice
Turn on automatic replies in your business voice for the star ratings you choose, then pick “Reply to all reviews” or “Hold complaints for me”. Reviews that raise legal, health or safety concerns always wait for you.
See the exampleLovely flowers, but I waited twenty minutes past my pickup time.
Gorgeous bouquet. Please label lilies, though. My cat got sick.
A rating rule you choose
AI review replies for routine Google Business Profile reviews.
Choose which ratings receive automatic replies in your business voice. Mazuly keeps the rest as drafts for you.
01
A rule you choose
Choose which review ratings receive automatic replies.
02
Eligible reviews can be replied to automatically
Mazuly writes and sends replies for the star ratings you allow.
03
Hold or pause anytime
Reviews outside your automatic rule stay held for your attention. You can pause the rule whenever needed.
Know when to step in
Google Business Profile reviews you choose wait for your decision
Keep reviews outside your automatic rule visible so you can choose the right response.
01
Routine reviews
Stay responsive during a busy week.
02
Reviews held for you
Choose the response for reviews that do not meet the automatic rating rule.
03
Business controls
Keep the automation setting visible and reversible.
Quick answers
A five-star review receives a warm reply in your business voice while a two-star review stays visible for you.
Are routine Google review replies automatic?
Yes, if you enable the rule. Choose which star ratings can receive automatic replies and which should wait as drafts; Mazuly uses the business voice you set. Then pick “Reply to all reviews”, or “Hold complaints for me” to keep complaints waiting for you. Each reply uses 1 credit.
Can I pause automatic Google review replies?
Yes. Pause or change your rating rule whenever you want to handle replies yourself.
What happens to a difficult customer review?
That depends on the rating rule and mode you choose. A review outside the automatic range, or a complaint under “Hold complaints for me”, waits as a draft for you to inspect, edit, and send. Reviews that raise legal, health or safety concerns always wait for you.
Useful next steps